Striving to bridge language barriers in communication between healthcare practioners and patients in South African Clinics.
Communication barriers are an everyday occurrence in South Africa. In the context of healthcare, where it is common that the healthcare provider and patient often do not share a common language, this results in serious issues such as:
a poorer patient experience
increased stress levels for the patient
misunderstanding of post-consultation selfcare instructions
The AwezMed Application
Currently in the pilot stages, AwezaMed is a voice-enabled lingual communication app which helps health-care practitioners and patients understand each other better. AwezaMed incorporates the following components:
IN-DEPTH CONTENT REPOSITORY
A database 1800+ questions, reasurances, explanations, patient responses & key vocabulary curated through a vigorous refinement process with the oversight of a team of medical professionals.
Automatic Speech Recognition (ASR)
Recognition and transcription of speech in any of the 11 offiial South African languages into text
Machine Translation (MT)
Taking the input text in the source language and translating it into the target language.
taking the translated text and synthesising it in the target language
By developing a solution for the public health sector that bridges the communication barrier.
Potential benefits for such a solution are:
improved trust between the health care provider and patient
more accurate diagnoses and improved patient experience
effective reassurance for stressed-out patients
lives can be saved
We will pilot the application in 2 sites per language (English-Afrikaans, English-isiZulu and EnglishisiXhosa). The pilots will commence once approval from the clinic/hospital or private consulting rooms has been received.
The pilot will run for a fixed period (to be determined) and will entail the identified HCP using the application to communicate with a patient.
The outcome of the pilot will be used as a basis for improvements to the application and possible roll out to further sites.
Interested in getting involved with our pilot?
We are always on the lookout to expand our network of willing pilot sights and piloting individuals! Send us your email address and we will be in contact with you.